Through clear SLA agreements and periodic reports on performance, availability and incidents.
JD Edwards Managed Services 24/7. Always available. Always resilient.
A stable and high-performing JD Edwards environment requires constant attention. From monitoring and security to performance and incident management, it must always be running. With JD Edwards Managed Services 24/7, we take all or part of the management of your ERP environment off your hands.
Our ERP+ approach combines proactive monitoring, troubleshooting and lifecycle management with strategic advice. So you have the assurance of a secure and stable system, while your team focuses on innovation and business value.
Our Managed Services for JD Edwards
A stable JD Edwards environment requires continuous monitoring and rapid intervention. With our 24/7 Managed Services, you are assured of availability, resilience and control, day and night.
- 24/7 monitoring & incident management - We continuously monitor your environment and intervene immediately in case of disruptions.
- Proactive problem detection - Analysis and alerts before issues impact the business.
- Technical Management - Maintenance of servers, database, middleware, web servers and JDE Tools.
- Functional Management - Support for application processes, UDOs, security roles and updates.
- Lifecycle management - Keeping up to date with ESUs, Tools Releases and security patches.
- Capacity & performance tuning - Prevent bottlenecks through continuous optimization.
- Reports & dashboards - Transparent insight into availability, performance and costs.
Our approach in 5 steps
- Analysis - We map your current environment and SLA needs.
- Roadmap & contract agreements - Together we determine the right service level agreements that fit your business.
- Transition - Knowledge transfer and setup of monitoring, processes and tooling.
- Management & monitoring - Continuous oversight, updates and incident handling by our ERP+ experts.
- Optimization & reporting - Periodic evaluation with reports and advice for improvements.
Why choose Managed Services 24/7 with JD Edwards?
- Always available - 24/7 support by experienced ERP+ experts.
- Less risk - Incidents are resolved faster, often before users even notice.
- Cost control - Predictable SLAs and lower costs through more efficient management.
- Scalability - Flexible coverage: from part-time support to full 24/7.
- Strategic advantage - Your team will have room to focus on innovation and other strategic issues.
Frequently Asked Questions
How do we keep a grip on cost and quality?
What does collaboration with our internal IT team look like?
Flexible: we supplement where needed. This can be completely unburdening or complementary to your own team.
Can you also take over functional management?
Yes. Our support includes process flows, UDOs, roles and permissions, and functional updates.
What is included in technical management?
Among other things, server management, database, middleware, JDE Tools updates, security patches and performance tuning.
What is the difference between standard support and 24/7 support?
Standard support provides coverage during business days. 24/7 support guarantees monitoring and intervention day and night.
Ready for worry-free management of JD Edwards?
JD Edwards Managed Services 24/7 keeps your ERP environment always available, secure and up-to-date. We take care of the management, so that your organization can focus on the future.